Frequently Asked Questions

What Is a Employee Assistance Program?

TriHealth EAP provides counseling for employees and their family members for any and all personal problems. The counselor will do an assessment and together you will develop a plan of action. If longer-term counseling or specialized services are needed, the counselor will refer you to qualified professionals or organizations in the community.

What Kind of Problems Do People Bring to TriHealth EAP?

Some examples of problems that clients bring to TriHealth EAP counselors are the following:

• Marital or family problems
• Other relationship problems
• Divorce and/or separation
• Illness or death in the family
• Alcohol and/or drug problems
• Stress related problems
• Job problems
• Addiction problems
• Elder care concerns
• Maintaining a balanced life

Who Is Eligible to Use TriHealth EAP?

TriHealth EAP's services are available for you, your spouse and your dependents including your college age students.

Can Employers Who Have Employees in Other Cities and States Be Clients?

TriHealth EAP offers a National Program that companies can purchase that provides counseling and other services in all 50 States as well as Canada and Puerto Rico.

How Serious Are You about Confidentiality?

Strict confidentiality is maintained by TriHealth EAP. In fact, confidentiality is the most important element in the relationship between the client and the counselor. TriHealth EAP complies with all state and federal laws regarding confidentiality.

Will My Family or My Employer Be Told that I Am Using TriHealth EAP's Services?

Your family and your employer will not know anything about your use of TriHealth EAP unless you tell them.

What Qualifications Do the Counselors at TriHealth EAP Have?

All the counselors have at least a Master's degree in counseling, social work or psychology. They are all licensed professional counselors, social workers or psychologists. They all have at least five years experience in the behavioral health field.

What about Referrals?

The majority of problems can be improved through short-term counseling.If the client and counselor decide that additional services for specialized or longer care are required, a referral will be made to an appropriate community resource.

How Long Is an EAP Counseling Session?

A typical counseling session is about 50 minutes. Your first session may take longer as you and your counselor complete your assessment.

How Many Sessions of Counseling Are Permitted?

It depends on the contractual agreement with the employer. Some programs include no more than three sessions and are intended to provide an assessment and referral. Some programs include more sessions and are intended to provide short term counseling in addition to assessment and referral services.

What Does TriHealth EAP Cost the Employee?

The services of TriHealth EAP are a employee benefit paid for by the employer There is no cost to the employee or any family member for use of TriHealth EAP's services. If a referral is made, the employee or family member is responsible for any fees not covered by insurance.

Is it Difficult to Make an Appointment to See an EAP Counselor at TriHealth EAP?

It is very simple to make an appointment. One phone call to our Intake Department is all it takes to make an appointment. The Intake Department will help you find an appropriate time and location for your first appointment. You and your counselor make all subsequent appointments.

What Are the Available Hours that I Can See a Counselor?

TriHealth EAP is open Monday through Saturday with appointments available in the morning, afternoon and evening.

Where Do I Call for More Information About TriHealth EAP?

You can call the Cincinnati number (513) 891-1627 anytime between 8:30 a.m. and 5:00 p.m. Eastern Time Monday through Friday. Or, outside of Greater Cincinnati, you can call the toll free number (800) 642-9794. Contact us for Ask a Counselor or to e-mail TriHealth EAP for more information.