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An e-visit, an appointment with a TriHealth primary care physician in Cincinnati through MyChart, is a convenient, affordable and secure way to access care for 18+ common, non-urgent medical issues (see list). You will communicate with a doctor in writing, through securemessaging in MyChart (not by video).
*Please note that prescriptions for controlled substances such as narcotics will require you to be examined and treated at your primary care physician’s office; controlled substances will not be prescribed during an E-Visit.
If you have questions about your care, please call your primary care office.
If you have questions about billing, please call Customer Service at 1 (800) 234-5143 or (513) 569-6117.
**If you do not have a MyChart account, sign up today by clicking here.
An E-Visit is an electronic communication between an established TriHealth patient and a TriHealth provider about a non-emergency health concern, including:
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It is an alternative to a traditional office visit. All communication occurs in MyChart and in writing. There is no video/visual or verbal contact between you and the provider.
By logging into MyChart and answering a series of questions, you can receive care for common medical issues from the comfort of home or work or while on the go. A TriHealth provider will review your E-Visit answers, along with your medical record information, and recommend a treatment plan electronically.
If you have an urgent medical need, please call your primary care physician’s office or drive to a TriHealth Priority Care location. If you have a medical emergency, please call 911 immediately.
| Eligible for E-Visit | Not Eligible for E-Visit |
|---|---|
| Established TriHealth patients who have been seen by their TriHealth primary care provider within the last 12 months | Patients who have not been seen by a TriHealth primary care provider within the last 12 months |
| Patients who have a MyChart account | Patients who do not have a MyChart account |
| Patients who live in Ohio at the time of E-visit | Patients who are pregnant or breastfeeding |
| Patients who are not pregnant or breastfeeding |
You can request a MyChart activation code in person at your primary care provider’s office, or remotely by calling your primary care provider’s office during business hours or on this page for online access. If you call to request an activation code, the office staff member handling your call will email an activation code to your preferred email address.
You may be responsible for all or a portion of your E-Visit.
Most insurance plans, including Medicare, cover the cost of an E-Visit. For this reason, TriHealth will file an insurance claim for your E-Visit. You may be responsible for a portion of that bill. If you have questions, we highly encourage you to contact your insurance provider for more details about what is and is not covered with regards to your cost sharing.
If a TriHealth provider determines that your medical concerns require an in-person evaluation, you will not be charged for the E-Visit.
A TriHealth provider (physician, physician assistant, or nurse practitioner) will review your medical record and questionnaire answers and provide a personalized treatment recommendation. These providers work in TriHealth’s primary care physician offices or TriHealth Priority Care urgent care locations.
Weekdays between 8 a.m. and 4 p.m., your primary care physician (PCP) will be notified of your E-Visit submission if he or she participates in the E-Visit program. If your PCP participates in the program and is available, he or she will address your E-Visit. Otherwise, your E-Visit will be addressed by a TriHealth primary care or urgent care provider who might not be your own personal primary care provider.
You can request an E-Visit online at any time, 24 hours a day, seven days a week.
Our providers answer E-Visits seven days a week. However, please note that this feature is for non-urgent medical care, a response from your provider may take up to 24 hours or one business day.
If you need urgent medical care please contact your clinic by phone or find a nearby urgent care or emergency department. For medical emergencies call 911 immediately.
You should plan to spend 10-15 minutes completing your E-Visit. You cannot save a draft to continue later.
If you haven't received an E-Visit response yet, you can call your provider with the correct information to address your condition. If you have received a response already, please reply and let the provider know of the change or additional information that you would like him/her to know.
No, you cannot submit an E-Visit for a family member from your MyChart account. To ensure patient safety and accurate medical records, please do not submit an E-Visit for another person’s medical issue—even if it is a spouse, parent, or other individual covered by the same insurance plan—from your MyChart account.
A provider will review your E-Visit answers and medical record then recommend treatment. You will be responsible for charges that include the cost of other services such as prescription medications, laboratory tests or X-rays, if needed. Requests for refills, handicap placards, work/school notes and/or letters cannot be addressed during an E-Visit.
The TriHealth provider you communicate with during your E-Visit will review your medical record and questionnaire answers and provide a personalized treatment recommendation. If the provider determines that a prescription is appropriate, he/she will prescribe medication; however, your physician will not prescribe controlled substances including narcotics during an E-Visit. Prescriptions for controlled substances require that you be examined and treated at your primary care physician’s office.
No, if a TriHealth provider determines that your medical concerns require an in-person evaluation, your insurance will not be billed for the E-Visit.
Yes, you would have to pay for the E-Visit.
If you have questions about your care, please call your primary care office.
If you have questions about billing, please call CustomerService at 1 (800) 234-5143 or (513) 569-6117.
If at any time your symptoms worsen, please call your primary care provider’s office. If you have an urgent medical concern or medical emergency, please call 911 immediately.
E-Visits require a web browser and Internet connectivity. You can use the web browser on your smart phone or tablet for an E-Visit, but at this time, you cannot use the MyChart app for an E-Visit.
Yes, the E-Visit will become part of your permanent TriHealth medical record and will be available to those who participate in your care and treatment now and in the future.
Yes, your E-Visit and online medical record are secure. TriHealth takes great care to ensure that your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. In addition, our system uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your E-Visit session. Unlike conventional email, E-Visits occur while you are securely logged into MyChart.
Please call your TriHealth primary care provider’s office. The staff will assist you.